Refund policy

RETURN & REFUND POLICY

Manufacturing Defects & Transit Damage

If your gear arrives structurally flawed, misprinted, or damaged in transit, we will replace the item or issue a full refund at no cost to you.

● Filing Window: Claims must be submitted within 30 days of the verified delivery date.

● Documentation Required: You must submit clear, high-resolution photographs illustrating the structural fault, incorrect print, or shipping damage, alongside a photo of the packing slip.

● Resolution: Once verified, an identical replacement unit will be placed into immediate production, or a complete refund will be issued to your original payment method.

Custom Fulfillment & Order Finality

Because every item is fabricated specifically for your order, we do not support returns or exchanges for user error:

● Size & Color Selection: We do not offer returns, exchanges, or refunds for ordering an incorrect size, color, or silhouette once production begins.

● Order Cancellations/Modifications: Orders enter automated production shortly after submission. Requests for cancellations or modifications must be submitted within 2 hours of placement. Beyond that window, orders cannot be halted.

● Address Errors & Failed Delivery: If a parcel is designated undeliverable, rejected, or returned to sender due to an incomplete or inaccurate address provided at checkout, the customer assumes full liability for subsequent re-shipment and re-routing costs.