Refund policy


Manufacturing Defects & Transit Damage

If your gear arrives structurally flawed, misprinted, or damaged in transit, we will replace the item or issue a full refund at no cost to you.

 ● Filing Window: Claims must be submitted within 30 days of the verified delivery date.

● Documentation Required: You must submit clear, high-resolution photographs illustrating the structural fault, incorrect print, or shipping damage, alongside a photo of the packing slip.

● Resolution: Once verified, an identical replacement unit will be placed into immediate production, or a complete refund will be issued to your original payment method.

Custom Fulfillment & Order Finality

Because every item is fabricated specifically for your order, we do not support returns or exchanges for user error:

 ● Size & Color Selection: We do not offer returns, exchanges, or refunds for ordering an incorrect size, color, or silhouette once production begins.

● Order Cancellations/Modifications: Orders enter automated production shortly after submission. Requests for cancellations or modifications must be submitted within 2 hours of placement. Beyond that window, orders cannot be halted.

● Address Errors & Failed Delivery: If a parcel is designated undeliverable, rejected, or returned to sender due to an incomplete or inaccurate address provided at checkout, the customer assumes full liability for subsequent re-shipment and re-routing costs. 

 

Claim Initiation Protocol

To submit a manufacturing defect claim:

1. Email support at [support@systemaspec.com] with the subject line: DEFECT CLAIM - Order #[Your Order Number].

2. Attach clear photographs of the fault and the packaging slip.

3. Detail the specific failure point in 1–2 sentences.

4. Support operations will review and process your resolution within 24 to 48 business hours. 

Manufacturing Defects & Transit Damage

If your item arrives misprinted, structurally flawed, or damaged in transit, SYSTEMA SPEC will replace it or issue a full refund at no cost.

  • Filing Window: Claims must be submitted within 30 days of the verified delivery date.

  • Required Documentation: Provide clear, high‑resolution photos of the defect or damage, plus a photo of the packing slip.

  • Resolution: Once verified, we will immediately produce an identical replacement or issue a full refund to your original payment method.

Custom Fulfillment & Order Finality

All SYSTEMA SPEC products are custom‑fabricated per order. For this reason, we cannot accept returns or exchanges for user‑initiated errors.

  • Size & Color Selection: We do not offer returns, exchanges, or refunds for incorrect size, color, or silhouette selections once production begins.

  • Order Changes: Orders enter automated production shortly after submission. Cancellation or modification requests must be made within 2 hours of purchase. After that window, changes cannot be made.

  • Address Errors: If a shipment is returned or undeliverable due to an incorrect or incomplete address provided at checkout, the customer is responsible for all re‑shipment and re‑routing costs.

How to File a Defect Claim

To initiate a manufacturing defect claim:

  1. Email support@systemaspec.com with the subject line: DEFECT CLAIM — Order #[Your Order Number]

  2. Attach clear photos of the defect and the packing slip.

  3. Provide a brief 1–2 sentence description of the issue.

  4. Our support team will review and respond within 24–48 business hours.